FAQ

Frequently Asked Questions / Some things you might need to know.

Trusted Courier Delivery

person holding Fragile box
Photo by jesse ramirez on Unsplash

We have negotiated rates from some trusted couriers that we use for our deliveries. They are able to deliver the levels of service we expect, at a reasonable price point.

We insist our couriers have sufficient insurance of the correct type.

They have routes that they take around the regions they cover and so may not be able to accommodate very short delivery times (see non-standard shipping options)

If you have questions about this then please ask using the form below.

Non-Standard Shipping options

If you need us to deliver to somewhere outside our normal delivery areas or in a time frame we would not normally offer, then we are happy to try and find a suitable courier service.

We cannot promise to be successful but will work with you to try and get your purchase to you at the right time and place.

Collection from Webb & Gray in Margate.

COVID-19 UPDATE – We require appropriate masks to be in place for any visit to our Studio and may not be able to assist in the loading of items. Follow us on social media to get the latest news.

You are welcome to collect your purchases or commissions from our Studio in Cliftonville, Margate. Once your purchase has been completed, we will be in touch to arrange a mutually convenient date and time for you to collect.

You can send your own couriers to collect from our Studio if you wish. Do be aware that the larger courier companies tend not to allow furniture through their network and can be expensive if they do. Smaller courier companies may prove a better option. Be sure that you have satisfactory references from them and that they have the correct insurance in place to cover your purchase while in their care.

Prior to collection we will wrap your furniture for transport as we would for delivery by one of our trusted couriers.

Sustainability and Upcycling

Exquisite furniture transformations

Upcycling is, by its very nature, sustainable. Our transformations breath new life into unloved pieces of furniture, sometimes literally saving them from landfill. Plus, the reduced need for production of new furniture means a reduction in pollution and conservation of resources.

We start with good quality, well made vintage items that have many years of use left in them. We carry out necessary repairs to ensure longevity then give them a unique makeover so they are ready for a new life in a new home. If your taste or fashions change we can refinish pieces again so they can serve you for many years to come.

We only use environmentally friendly paints and finishes – we never use oil based paints or varnishes. We endeavour to use environmentally friendly packaging when we ship items – this might mean recycled or recyclable cardboard, paper or even reusing boxes or bubble wrap we have received.

Read more about our approach to sustainability here.

Workshops and Courses

COVID-19 UPDATE – We are not currently offering any workshops or courses. Follow us on social media to get the latest news.

We offer a range of furniture upcycling workshops at our studio in Margate. We cater for complete beginners and those with some experience of painting furniture. Workshops are scheduled for weekends but do get in touch if you are looking for a weekday course as we are able to accommodate this. We are also able to tailor courses to your requirements and 1:1 tuition can also be booked.

We have a beautiful bedroom with en suite and a balcony should you wish to book it for your stay or we are happy to recommend local hotels.

Webb & Gray Care Packs

A Webb & Gray care pack.

For each purchase we provide a tailored care pack that may contain some or all of the following, depending on the materials used.

  • A paint brush
  • A cleaning cloth
  • Small pots of the paints and/ or wax used
  • A care instructions leaflet

Even the most treasured and cared for furniture can get worn and damaged and this little kit is designed to help you repair minor nicks and scratches with ease.

Commissions

As well as creating one-off pieces for our shop we also undertake client commissions. Perhaps you have a piece of furniture that you want to update in a particular way or you would like us to source an item for you to turn into the perfect piece for your space?  We work in a collaborative way with our clients to develop a design that is just right for your interior. Every project is different so please get in touch to discuss how we can help.

Colour Matching

Make sure your new furniture fits in

If you are looking for a match to existing colours then please let us know and we can find the finish and colour mix for you.

Care / Annie Sloan Chalk Paint ®

Annie Sloan Chalk Paint ® is a top quality, specialist furniture paint. It is a hard-wearing finish which is finished with a protective wax.

It is, however, still important to treat it with care and you should follow these basic rules to ensure your piece stays looking its best.

  1. Keep your furniture away from extreme temperatures, air conditioning, excessive moisture or dryness
  2. Although the finish is water resistant certain liquids may stain, if you do spill something wipe it up immediately
  3. To clean please use a slightly damp, soft cloth (as included in your Care Pack) with a little mild soap. Don’t use any liquid furniture polishes, sprays or chemicals as these could damage the paint
  4. It is advisable to use coasters to avoid ring marks but do not use silicon ones as they can stick to the paintwork and damage it
  5. You may wish to refresh the wax finish after a couple of years. This is easily achieved by applying a little of the wax with a lint free cloth, working it in gently and wiping off any excess with a clean cloth.

Of course accidents do happen so you will have a Care Pack which can be used to touch up any chips or scratches which might occur.

More information is available at www.anniesloan.com.

Care / Wooden Furniture

If your piece of furniture has a natural wood finish it will have been treated with either a wax or an oil for a hardwearing finish.

It is, however, still important to treat it with care and you should follow these basic rules to ensure your piece stays looking its best.

  1. Keep your furniture away from extreme temperatures, air conditioning, excessive moisture or dryness
  2. Although the finish is water resistant certain liquids may stain, if you do spill something wipe it up immediately
  3. To clean please use a slightly damp, soft cloth (as included in your Care Pack) with a little mild soap. Don’t use any liquid furniture polishes, sprays or chemicals as these could damage the paint
  4. It is advisable to use coasters to avoid ring marks but do not use silicon ones as they can stick to the paintwork and damage it
  5. You may wish to refresh the wax or oil finish after a couple of years. This is easily achieved by applying a little of the wax with a lint free cloth, working it in gently and wiping off any excess with a clean cloth.

Of course accidents do happen so you will have a Care Pack which can be used to touch up any chips or scratches which might occur.

Care / Fusion Mineral Paint

Fusion Mineral Paint is a top quality, specialist furniture paint. It is a hard-wearing finish which we either varnish or oil (hemp oil) for extra durability.

It is, however, still important to treat it with care and you should follow these basic rules to ensure your piece stays looking its best

  1. Keep your furniture away from extreme temperatures, air conditioning, excessive moisture or dryness
  2. Although the finish is water resistant certain liquids may stain, if you do spill something wipe it up immediately
  3. To clean please use a slightly damp, soft cloth (as included in your Care Pack) with a little mild soap. Don’t use any liquid furniture polishes, sprays or chemicals as these could damage the paint
  4. It is advisable to use coasters to avoid ring marks but do not use silicon ones as they can stick to the paintwork and damage it

Of course accidents do happen so you will have a Care Pack which can be used to touch up any chips or scratches which might occur.

More information is available at fusionmineraloaint.com

Care / Gilded finishes

All of our metal leaf pieces have been varnished with several coats of a water based varnish for a durable finish.

It is, however, still important to treat it with care and you should follow these basic rules to ensure your piece stays looking its best.

  1. Keep your furniture away from extreme temperatures, air conditioning, excessive moisture or dryness
  2. Although the finish is water resistant certain liquids may stain, if you do spill something wipe it up immediately
  3. To clean please use a slightly damp, soft cloth (as included in your Care Pack) with a little mild soap. Don’t use any liquid furniture polishes, sprays or chemicals as these could damage the paint
  4. It is advisable to use coasters to avoid ring marks but do not use silicon ones as they can stick to the varnish and damage it

Of course accidents do happen so you will have a Care Pack which can be used to touch up any chips or scratches which might occur.

Care / Repairs

Webb & Gray do not offer a furniture repair service. We recommend that you find an appropriate craftsman locally who can help.

News and updates

We have a dedicated page for our news and updates which you can check for news as well as various social media sites. Check the list below.

Click here for Webb & Gray News

Press Contact

Please follow the link below for all press requests.

Press Loft